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Company News

2019 Empower Conference Highlights

by Christin D. on 9/20/2019 11:27:00 AM

Have you ever been to a Buyers Access Empower Conference before?

The Buyers Access team hosted another memorable conference earlier this month where members and supplier partners spent 3 days collaborating on various industry topics while having a little fun. Breakout sessions, brainstorming, a reverse trade show, and face-to-face meetings between key industry professionals made this year’s EMPOWER event both productive and insightful for attendees.
During the 3-day event industry leaders explored topics such as industry trends, optimal use of resources and purchasing power, new product insights, and how to further utilize the Buyers Access teams in ordering, reporting, and streamlining bidding processes and partnerships. You could probably feel the energy from afar as the event burst with knowledge and genius, not to mention unforgettable fun. We can’t tell you all the secrets, but below we will share some highlights from the recent event and exciting new features to come.

Buyers Access Suppliers

Buyers Access partners with some of the industry’s best and most reputable suppliers to ensure we have the most relevant product offerings and selections available to members. With approximately 50 of the most well-known supplier partners on board, Buyers Access optimizes these relationships to leverage opportunities for members in purchasing, training, capital projects, standardization, and reporting, to name a few.
This year, Buyers Access suppliers from the below companies were able to work together with the Buyers Access team and members to present some of the newest innovative ideas and solutions for multi-family.

Suppliers in attendance included:

- The Home Depot PRO (formerly Wilmar)
- Sherwin-Williams
- Staples
- Ancillary Services Management
- HD Supply
- Cintas
- MaterialLink
- Bidders Access
- Energy Link
- Courtesy Connection
- Ferguson
- Maintenance Supply Headquarters
- Grainger
- National Exemption Service
- BBC Lighting

If you are not currently a Buyers Access member but already purchase from any of the above, our team can easily integrate the Buyers Access advantages into your existing purchasing process. Our members get exclusive resources that add time back in their day, along with insights relating to multi-family MRO rollouts, and ongoing support to meet the new regulations and consumer trends.

Breakout Session Highlights

This year’s Empower 2019 breakout sessions were hosted by Home Depot Pro, Sherwin Williams, Staples, HD Supply, and Cintas. The sessions addressed many aspects relevant to keeping Buyers Access members ahead of the curve and at the forefront of competition in the multi-family arena. Innovation, optimization, standardization, and selection were common topics throughout the conference, which were more specifically addressed during these sessions.

Staples and Sherwin Williams provided innovative solutions to common challenges through service and product offerings, introducing and expanding on a variety of new additions to their product offerings. HD Supply and Cintas put a large emphasis on the many changing regulations and safety requirements directly related to multifamily properties. HVAC regulation changes, exclusive warranty programs, and other life-safety updates were discussed in detail. Home Depot Pro, formerly known as Wilmar, unveiled a Buyers Access member advantage program which addresses innovative technological offerings, product standardization, and maintenance optimization.  

Brainstorming and the Reverse Trade Show

In addition to the informative workshops hosted by the leading national vendors listed above, Buyers Access members had the opportunity to speak one-on-one with suppliers and account managers during the legendary reverse trade show. During the event, teams were able to collaborate and strategize avenues for implementation of key topics covered at previous sessions. The trade show was fully equipped with a DJ, great music, an electrifying atmosphere, chocolate covered popcorn, and plenty of laughter.

The final day of the conference everyone gathered together over refreshments and coffee to discuss hot topics that were hand selected by conference attendees prior to the event. During this session attendees shared ideas, strategies, and gained new perspective on various industry topics. Maintenance and time saving technology was a popular area of choice among the group, and where Buyers Access account managers shared insight into standardization and the creation of product lists to promote savings and efficiency.The brainstorming session and breakouts were enticing, and everyone left with something new to apply and a team of support to execute for them on a variety of levels.

Until next time!

The Buyers Access program has proven to be of high value to any management companies looking to optimize performance, purchasing, and increase their bottom line. With industry changes constantly affecting the multi-family industry, creativity and innovation continue to stay at the forefront of our minds when providing value to our members. If you want to be a part of this “family” of thought leaders and become a member, contact us now and we will do a free purchasing analysis with no strings attached. We can be reached at or by calling 1-800-445-9169.






Company News

Renovations and Amenity Upgrades- Budget Edition

by Christin D. on 7/22/2019 3:22:20 PM

 To renovate or not to renovate, that is a common question quite often pondered by operators and investors in the multi-family arena. Many attractive benefits can exist when contemplating an interior or exterior renovation, and amenity upgrades. Renovations may yield higher returns, improve aesthetic appeal, facilitate resident retention, and freshen up aging communities to better compete with modern trends. If you are planning on renovating, analysis of the local market, testing the product, and calculating costs vs. returns are all recommended steps to help forecast potential returns. Amenity upgrades should be comparable to the competition and allow a community to closely compete with surrounding properties. Below we will look at types of renovations, steps to take before the process begins, and what amenity upgrades have prospects and residents interested today.

Before you Start Renovating

According to Darren Williams of Portico Property Management, testing your product against current market conditions and projected future trends is key prior to starting any renovation project. Understanding the demographic nature of your property, along with local consumer tastes and preferences is imperative when choosing design and scope. Surveying current residents on the improvements and their additional expense toleration is critical in deciding on potential upgrades. Renovating and pricing a project’s needed return not based on current market conditions is not recommended. Taking these initial steps are important to anyone trying to achieve superior returns, and to avoid vacancies due to over inflated rents. Investors typically can realize a return of 10%-30% in rent growth post-renovations.

Choosing Interior Renovations

Visiting submarket competitors, both new construction and renovated product can provide information as to what upgraded characteristics yield the highest returns when comparing quality, age, pricing and occupancy. “Owners report that replacing carpeting with vinyl, tile, or wood flooring promises the greatest return on their investment” says Caufield for Upgrading interior lighting is another desirable improvement due to its ability to brighten and refresh living spaces, especially those with limited natural light. Kitchen and bath upgrades such as wrapping cabinets with new finishes, replacing hardware, as well as upgrading appliances are also remodel activities that may yield superior returns.

Choosing Amenity Additions and Upgrades

The standard amenity package offering for multifamily communities use to include a couple of grilling areas around the property, a workout center, tennis courts, and maybe a business center. It was not unusual for on-site laundry services to be offered if residents didn’t have their own machines or did not have hookups available to them. Fast forward to today, the amenity package desired by renters has shifted substantially.
Today renter wants communal space for gatherings and can inspire other social benefits. Areas where residents and their friends can watch popular sporting events and shoot pool is becoming more attractive, as the sense of community can propel itself into an amenity category all its own. Other examples of communal amenity spaces encouraging residents’ creative capacities are painting and art galleries, pottery and crafting workshops, music studios, and co-working spaces. The offerings of these creative spaces tap into a desire for a lifestyle that is appealing.
Wellness and offerings geared towards healthy lifestyles are another category ranked highly on the desired amenity lists. Offering community cooking classes, nutrition seminars, and other engaging and educational sessions allows residents to bond with one another while engaging in positive initiative to benefit their overall lifestyle. From these gatherings, residents will often form their own relationships inspiring further community building in the form of running clubs, painting and art evenings, and pet play dates. This, creates an organic, thriving community that will help attract new residents through word of mouth and retain current residents that see the value in the relationships built by these offerings.

Upgrading Dated Amenity Spaces

Taking an existing business center with basic office equipment and transforming it into a coffee bar and lounge with free Wi-Fi would likely be more attractive to today’s renter. Multifamily fitness center amenities use to include only basic cardio equipment and a multi-purpose weight machine or two. Now, upgrading the space to include a yoga studio with virtual fitness instruction is highly attractive to those seeking a healthy lifestyle. Using any additional square footage to house free weights and functional fitness equipment can help an older community stand out. Upgrades to amenity areas can allow older properties to better compete with newer assets by looking and feeling the same.
Off leash pet parks are also a common amenity being included with newer developments. If a community has extra outdoor space, converting it into an off-leash pet park or a community garden can appeal to today’s renter who wants to be able to utilize outdoor space as if it was their own backyard. Community gardens are very attractive to renters who have previously resided in single-family homes and enjoy nurturing gardens and harvesting fresh produce. Offering an option that allows residents to enjoy outdoor space in a personal way can make the community feel even more like home, and encourage further social interaction between residents.

Ready for Renovations?

Renovating and upgrading may be a realistic and economical way to generate improved returns, particularly for older communities with dated interiors and amenity spaces. Renters are leaning more towards an overall experience, personalized space, and functional offerings when deciding on their next home. To stay competitive, older communities can upgrade existing spaces allowing them to realize returns faster than a new build. For more information about how Buyers Access can help your team with interior and exterior renovations, contact, and we will be glad to offer you a comprehensive solution in every phase of your project using the best materials at competitive pricing.


Company News

Special Edition- Get Ready for Apartmentalize 2019!

by Christin D. on 6/21/2019 3:52:45 PM

Each year the National Apartment Association puts on an epic conference in a premier location featuring anything and everything multi-family! This year, Denver, Colorado, has been elected to host this amazing event and Buyers Access® cannot wait to see all our members, industry partners, friends, and future business partners at our booth, #1223!

If you are attending Apartmentalize for the first time, you are in for a treat! Get ready to network and interact with likeminded industry professionals and explore new potential resources at the Expo. Below is an overview of the various program elements you can partake in at NAA, and we encourage you to visit the event homepage online by clicking HERE!

Game Changer and General Sessions

Mindy Kaling, or “Kelly Kapoor” from the NBC hit show, The Office, will be kicking off Apartmentalize speaking at the opening General Session that begins at 12:45 p.m. on Thursday, June 27th.
Other “game changer” speakers that are going to be at this year’s NAA event include Brandon Stanton, David Rendall, Judi Holler, and Alli Webb! The show starts with Brandon Stanton, founder of Humans of New York, delivering an epic message on the power of storytelling on social platforms, on June 26th at 4:30pm. Moving into June 27th, you can check out Heather McGhee who will speak on transformative organizational change, David Rendall, the hilarious stand up leadership comedian with strong messages on empowerment, or catch Judi Holler of HOLLA productions for some defining courage insight. Friday will wrap up with game changer, Alli Webb of Drybar, speaking about a uniquely fabulous approach to business that has gained her major success!

Catch a “Deep Dive” seminar session where you can learn from influential industry pillars such as Dr. Debbie Phillips, Ed Wolff, and Susan Sherfield about career development on Friday at 12:45pm. You can also catch the industry data mining optimization “Deep Dive” which features 4 brilliant sales and marketing experts who will show us how to use data to our advantage when interacting with residents and prospects at a higher level.

NAA Expo

The main event, the moment we have all been waiting for is the NAA Exposition! The grand opening will be held at 2:15pm on Thursday, June 27th and you can visit Buyers Access® at booth #1223. At the Exposition, Buyers Access will be giving live demos of e-commerce, procurement optimization, and launching our exciting new program, Bidders Access. Come see us for fun interaction, learning, and a chance to win a $250-dollar Sunglass Hut gift card!

Breakout sessions

Apartmentalize is an amazing place to attend the apartment industry’s best breakout sessions, which include insightful information on various topics across the multi-family business. This year, NAA will have over 85 different breakout sessions dedicated to topics in areas like maintenance, industry trends, affordable housing, operations, and marketing, to name a few.

Wellness Labs

Another exciting portion of this years NAA conference is a focus on health and wellness, bringing functional wellness front and center in the multi-family industry. The Wellness Labs series will host quick 15-minute breakout sessions bringing attention and focus to physical and mental well-being, and tips that are applicable to a multi-family professional’s life. We love the focus on the whole picture in terms of optimizing your personal and professional lives with wellness strategies, and we can’t wait to see you there.

Open Space Series

The open space segments at NAA will be a peer-to-peer learning experience you won’t want to miss. Engage and interact with like-minded industry processionals on topics such as resident loyalty drivers, smart home technology, and maintenance focused conversations. Collaborating with the industry leaders lined up to host these peer training and engagement sessions will enrich your mind and inspire you to do great things moving into the tail end of 2019! Don’t miss it.

Express Education

Got a topic that you have been wanting to learn more about in the multi-family industry? Check out the Express Education offerings kicking off on Thursday, June 27th which will offer 30-minute sessions on topics such as career development, industry trends, fair housing, leasing, and more. These sessions will run from 2:45pm-5:30pm on the 27th and pick back up from 10:30am-2:45pm on Friday the 28th.

Other things to know

Download the new NAA app or visit the online “map your show” tool by clicking here now and start mapping out your show experience. You can add the events that you want to attend to your outlook calendar with a click of the button, share it with your co-workers and friends, and access the master exhibitor list to plan your show visits. We hope you have safe travels to Denver, stop by our booth #1223, and have a great time at this year’s NAA Apartmentalize event in Denver, Colorado!


Company News

Buyers Access® and NAHMA Announce Partnership

by Christin D. on 5/30/2019 12:37:27 PM


Denver, CO, May 30th, 2019
–Buyers Access® (BA) and the National Affordable Housing Management Association (NAHMA) today announced a strategic partnership, which will provide NAHMA-AHMA members purchasing optimization benefits through Buyers Access. NAHMA members who take advantage of this program will now have the ability to leverage limited resources, and to access additional programs to enhance their bottom line. As part of this strategic partnership, Buyers Access®will work closely with NAHMA in support of its training and education initiatives, and become much more actively involved with NAHMA and AHMA members at a regional and local level.

NAHMA and AHMA members, regardless of company or property size, will have the opportunity to experience cost savings through outsourced services, data analytics, reporting visibility, purchasing standardization, compliance education and training. Members taking advantage of this partnership can realize discounts below published market pricing on key expense categories including maintenance, repair and operating supplies, flooring, paint, office supplies and more.

Dan Haefner, President & CEO of Buyers Access® reiterated his excitement stating, “The entire team is both thrilled and honored to be entering into this strategic relationship. We sincerely welcome the opportunity to provide value-added services and support to the NAHMA and AHMA members, and the ability to positively impact their day-to-day operations. We look forward to working closely with NAHMA, the AHMAs and their associated members.”

“NAHMA is excited to be entering into this partnership with Buyer Access,” said Kris Cook, CAE, NAHMA executive director. “Buyers Access has been a supporter of our organization and members for many years, and this new relationship and program will allow NAHMA and the local AHMAs to strengthen as they continue to support their members.”

About Buyers Access
As the nation's leading Purchasing and Cost Control specialist for the multifamily housing industry, Buyers Access provides real estate owners and operators with full service purchasing solutions to help maximize the value of their real estate assets. Since 1986, Buyers Access has helped thousands of properties and hundreds of companies to reduce operating costs and drive improved cash flow, while leveraging substantial personnel time savings. For more information, visit or call 1.800.445.9169


NAHMA is the leading voice for affordable housing management, advocating on behalf of multifamily property managers and owners whose mission is to provide quality affordable housing. NAHMA supports legislative and regulatory policy that promotes the development and preservation of decent and safe affordable housing, is a vital resource for technical education and information, and fosters strategic relations between government and industry. NAHMA’s membership represents 75% of the affordable housing industry. Visit for more information.

Company News


by Shelly L. on 4/26/2019 12:45:35 PM

Denver, CO (April 25th, 2019) – Buyer Access of Denver, Colorado announced today a new relationship with W.W. Grainger Inc., the nation’s largest broad line business-to-business distributor of maintenance, repair, and operational (MRO) supplies and other related products and services. More than 3 million businesses and institutions, across many industries worldwide, utilize Grainger to keep their facilities and properties running efficiently.

Grainger distributes over 30 categories of products that encompass over 1.5M SKUs and 5,200 suppliers. This vast product offering, along with an enhanced Multifamily Housing product focus, large branch and distribution center presence, and large eCommerce capabilities allows for same day or next day delivery on over 90% of items. Grainger also offers a vast amount of services to help manage properties, including lighting/energy services, roofing services, inventory management, and safety services. Grainger, similar to Buyers Access, has vast experience in helping members to improve operations, lower expenses, and maintain the value of their assets. Members will receive significant discounts on the complete Grainger offering.

Matt Kunzler, Director of Multifamily Housing Strategy stated. “We are excited to work with Buyers Access and their members, and helping them manage, maintain, and improve their properties in order to keep resident satisfaction and retention high. Our vast product and service offer, new Multifamily product expansion, along with our first-in-class logistic capability will allow properties to find every day, and even tough to find products, much easier.”

“Our partnership with Grainger continues our mission to help our members meet their business objectives” said Jeff Peterson, Buyers Access VP of Business Operations. “Their 1.5M SKUs will help our members to source products normally fulfilled through special orders, as well provide discounts on their day to day product selections.”

About Buyers Access:

Buyers Access (BA) is the country’s leading provider of customized purchasing solutions, serving more than 600,000-member units in the multifamily space. For more information, visit, or contact Dan Haefner at 303-991-5577 or

About Grainger:

W.W. Grainger, Inc., with 2018 sales of $11.2 billion, is North America’s leading broad line supplier of maintenance, repair and operating products (MRO), with operations also in Europe, Asia and Latin America.

Company News

Bidders Access Now Available! The latest Buyers Access purchasing tool.

by Shelly L. on 3/21/2019 3:01:00 PM


Free bid solicitation software is now available to our Buyers Access Members. Watch the video to learn more: 

To set up a live demo please email us at: 

Company News

Pennies, Nickels and Dimes, Where Can I Find More?

by Michelle N. on 2/4/2019 6:13:00 PM

As multifamily continues to evolve and mature there is ever increasing visibility, the need for speed and pressure on accountability. We know where the big dollars are, but the pennies, nickels and dimes add up! Big data is big talk, but how can it be used to drive more margin and improve profitability? What are the latest and greatest ancillary opportunities that can bring more revenue to the table, or enhanced service to our residents? What tools, tips and techniques are being used to optimize existing business processes and to drive down cost? How will Amazon and other purchasing processes impact me and my teams in the future? How can and will outsourcing be used to drive efficiencies and drive a better bottom line? Find out in this informative webinar, presented by Ken Miller from Buyers Access.

Learning Objectives:

  • Understand the significance of business metrics and data that help drive more margin and improve profitability
  • Explore how ancillary income can boost the bottom line and increase resident satisfaction
  • Learn techniques that are being used to optimize existing business processes and to drive down cost
  • Learn how (big box/retailers) businesses purchasing process can impact the future of business
  • Explore what best practices can be used to increase performance and set business on the right path


Tuesday, February 12
1:00 - 2:00pm CT


Company News

Courtesy Connection Partners with Buyers Access

by Michelle N. on 1/22/2019 12:44:00 PM

ATLANTA, GA (January 22, 2019) - Courtesy Connection, a next generation call management platform, is pleased to announce a partnership with Buyers Access (BA) of Denver, Colorado. BA is the leading provider of purchasing optimization services and customized purchasing solutions to the multifamily industry.

 "We are excited to add Courtesy Connection to our diverse array of vendors and suppliers with a premier call management platform," says Hila Muchow, Buyers Access National Director of Supplier Management. "Courtesy Connection offers a robust and customizable platform that include best in-class phone trees, real-time call routing, instant notifications, one-click call recordings, and call data visualization. Buyers Access Members will now have access to negotiated bulk rate pricing, with a premiere call management platform."

Courtesy Connection CEO and Founder Ryan Nigro stated, "We are thrilled to work with Buyers Access and their members to deliver a modern call management platform to the property management industry.  Courtesy Connection is a new solution to an old problem: how to most efficiently deliver the best service to residents and customers calling the property. While legacy answering services focus on deferred paging to site staff, Courtesy Connection is designed to give site staff real-time visibility to calls and the tools to best serve callers while providing management the data they need to keep site staff accountable."


About Buyers Access:

Buyers Access (BA) is the country's leading provider of customized purchasing solutions, serving more than 600,000-member units in the multifamily space. For more information, visit, or contact Dan Haefner at 303-991-5577 or

About Courtesy Connection:

Based in Atlanta, GA, Courtesy Connection is a call management platform specifically designed and implemented for the property management industry. Courtesy Connection's modern platform delivers real-time call routing, notifications, reporting, and call recordings. For more information, visit, call 404.948.4255, or email

Media Contact:

Ryan Nigro

Company News

Roofr Announces Strategic Partnership with Buyers Access - Industry Leading Purchasing Optimization Group

by Michelle N. on 1/17/2019 10:44:00 AM


Ft. Lauderdale, FL – (January 17, 2019) -, a marketplace for roofing services, is pleased to announce a strategic partnership with Buyers Access (BA) of Denver Colorado, the leading provider of purchasing optimization services and customized purchasing solutions to the multifamily industry.

“We are excited to add Roofr to our diverse group of supplier partners, and to supplement our product offering with the industry’s top marketplace for roofing services” says Dan Haefner, CEO and President of Buyers Access. “Roofr is quite unique and offers owners and operators the ability to further maximize their resources by outsourcing the roofing services bidding process. Roofr’s vast network of roofing contractors allows multifamily properties to receive up to three detailed bids from qualified, vetted roofing contractors very quickly.”

As part of this partnership, BA will deliver targeted marketing programs centered around Roofr’s capabilities to source multiple roofing contractor bids directly through their simple but effective web-based user platform.

Roofr CEO Richard Nelson said, “Our goal is to change the way apartment communities purchase roofing services. We quickly procure 3 bids from qualified, vetted roofing contractors. We have a dedicated Project Consultant on every project ensuring every project is built to scope and goes without headaches. Our process has already saved homeowners and business owners millions of dollars in the Florida market alone.

About Buyers Access: Buyers Access (BA) is the United States leading provider of customized purchasing solutions, serving more than 650,000 housing units in the multifamily space. For more information, visit or contact Dan Haefner at 303-991-5577,

About Roofr: Roofr is a marketplace for roofing services. Their hands on, focused approach ensures that property owners save money and stay well informed throughout the entire roof replacement process. The process saves property owners on average 20%. For more information, visit:


Company News

Bringing Procurement Optimization in 2019!

by Michelle N. on 1/4/2019 4:56:00 PM


The New Year promises to guide consumers to new forms of state-of-the-art technology and integrated service offerings. In 2019, Buyers Access will not only continue to provide procurement optimization to the Multifamily and Student Housing industries, but will also be partnering with industry-leading companies that will bring innovative means to improving operating income and process efficiency to members. We are excited for what this new year will bring!

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