Buyers Access Blog
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Company News

Buyers Access Hires on West Coast Sales Director

by Michelle N. on 9/10/2018 6:38:00 PM

Denver, Colo., September 10, 2018 – Buyers Access is pleased to announce the addition of Xenia Diniz as Sales Director, located in San Diego, CA. In this new position Xenia will direct all sales activities for the Western U.S., leveraging off her 20 plus years of commercial and multifamily industry experience growing, building and developing client relationships. Xenia has a proven history helping her previous organizations accelerate revenue growth, and should quickly become accretive to the continued success of the Buyers Access sales team.

Prior to joining Buyers Access, Xenia served as a Commercial Real Estate Associate with CoStar Group, where she analyzed commercial real estate data for business and income growth opportunities, and sold, trained and educated clients on CoStar’s commercial real estate system. Prior to CoStar, Xenia served as Regional Sales Manager for Lease Hawk, selling performance management solutions (SaaS) to C-Level executives. Previous positions included Market Sales Manager for RentPath, LLC., and Account Executive for Apartment Guide.

“We are excited to welcome Xenia to our team of procurement experts at Buyers Access. We look forward to her contributions as we continue to expand our presence in the West Coast market,” said Ken Miller, Vice President of Sales, Buyers Access. “With the addition of Xenia, combined with our entire sales team, we now have 100% coverage throughout the U.S. – allowing us to interact with all of our prospective clients.”

“I am excited to be part of a company that provides a service with clear and immediate value but most importantly cares for its team and clients,” said Xenia Diniz, Director of Sales, Buyers Access.

Xenia earned a Bachelor of Science in Business Management and Marketing, University of Phoenix. She also holds a Certificate of Real Estate, Finance, Investments and Development, University of San Diego, California.

About Buyers Access
Buyers Access is the nation's leading Purchasing and Cost Control specialist for the multifamily housing industry. We take an active role as your business partner, and provide full service solutions to help your business maximize the value of your real estate. Since 1986, Buyers Access has helped thousands of properties reduce their operating costs and become more efficient. Through the use of our operational expertise, these properties have added millions of dollars to their real estate value. For more information, contact Buyers Access at or call 1.800.445.9169

Media Contact:
Michelle Niemeyer
Director of Marketing
Office: 253.446.6303

Company News

Procurement Optimization Webinars Every Tues. & Thurs. @ 11:30am EST. Listen In for Your Chance to Win $500

by Michelle N. on 8/20/2018 10:53:00 AM


Preparing for your regional quarterly meetings?
Pre-planning and budgeting discussions for 2019?
Student Housing Planning – Post-Turn?
Looking for ways to cut product spend and increase transparency?

Join us and learn more about how Buyers Access can optimize your purchasing. Register for the webinar and be entered to win $500 Visa Gift Card.

• Webinars will occur two times a week on Tues and Thurs at 11:30 am EST through the month of September.
• You will receive a calendar invite and your chance to win.
• You must register, attend the webinar, and take a short survey in order to qualify for the drawing!
• You will only get to register for the drawing once and we will announce the winner on September 30, 2018.

Company News

Pioneering Announces Strategic Partnership With Buyers Access - Industry Leading Buying Group

by Michelle N. on 8/7/2018 12:36:00 PM


Mississauga, ON - August 7, 2018) – Pioneering Technology Corp. (TSXV: PTE; OTC: PTEFF), (“Pioneering” or the “Company”), a technology company and North America's leader in cooking fire prevention technologies and products is very pleased to announce a strategic partnership with Buyers Access (BA) of Denver Colorado. BA is the leading provider of purchasing optimization services and customized purchasing solutions to the multifamily industry in the United States, serving more than 600,000 housing units nationwide.

“We are excited to add Pioneering Technology to our diverse group of supplier partners, and to supplement our service offering with the country’s leading cooking fire prevention solutions provider” says Dan Haefner, CEO and President of Buyers Access. “Pioneering’s SmartBurner will help our owners and operators further safeguard their residents and communities from the dangers of cooking fires, while delivering the potential opportunity for a reduction in insurance expenses, a win-win for everyone.”
As part of this partnership, BA will deliver targeted marketing programs centered around cooking fire awareness and work directly with BA member owners and operators to promote Pioneering’s SmartBurner as a cooking fire prevention solution.
Pioneering CEO Kevin Callahan said, “Our mission is to help protect people and property. Partnerships with buying groups in the channels we operate in is a strategic focus of the Company and something we are investing in. Buyers Access is the leading Group Purchasing Organization (GPO) in the multifamily housing market and therefore a perfect partner. BA has recognized our industry leading cooking fire prevention product solutions to help better protect their member’s residents and properties while also delivering a return on investment. We are looking forward to working with BA and our distributors to help broaden awareness and grow our multifamily segment.”
According to the National Fire Protection Association (NFPA), cooking fires are responsible for 74% of multifamily housing fires annually and are also the leading cause of cooking fire related injuries. Pioneering’s product solutions, including its best-selling SmartBurner with patented temperature limiting control (TLC) technology, help prevent cooking fires before they start.
About Buyers Access: Buyers Access (BA) is the United States’ leading provider of customized purchasing solutions, serving more than 600,000 housing units in the multifamily space. For more information, visit or contact Dan Haefner at 303-991-5577,
About Pioneering Technology Corp.: Pioneering Technology is an "energy smart" technology company and North America's leader in innovative cooking fire prevention technologies and products. Our mission is simple: To help save lives and property from the number one cause of household fire – cooking fires. We do this by engineering and bringing to market energy-smart solutions that make consumer appliances safer, smarter, and more efficient. Our patented cooking-fire prevention products address the multi-billion-dollar problem of cooking fires. According to the National Fire Protection Association, stovetop cooking is the number one cause of household fire and fire injuries in North America. Pioneering’s patented temperature limiting control (TLC) technology is now installed in over 250,000 multi-residential housing units across North America without a single cooking fire being reported, delivering peace of mind and a solid return on investment for its customers. Pioneering’s proprietary cooking fire prevention solutions include Safe-T-element, SmartBurner, SmartRange, RangeMinder & Safe-T-sensor and are suitable for the majority of the more than 140 million stoves/ranges and over 140 million microwave ovens in use throughout North America. For more information, visit
For more information, please contact:
Pioneering Technology Corp.
Michael Quast, VP Marketing & Communications
Phone: 647-945-7521
For investor relations please contact:

Contact Financial Corp.
Rob Gamley
Phone: 604-689-7422
This news release contains certain forward-looking statements that reflect the current views and/or expectations of the Company with respect to its performance, business and future events. Such statements are subject to a number of risks, uncertainties and assumptions. Actual results and events may vary significantly.

The TSX Venture Exchange Inc. has neither approved nor disapproved the contents of this press release

Company News

Six Steps to Procurement Optimization

by Michelle N. on 8/1/2018 5:02:00 PM

How are you doing as a company when it comes to these six critical areas of optimizing Procure to Pay operations?

1. Information/Insight/Intelligence
It all begins with good data. Are you receiving the data necessary internally or from suppliers to make prudent and well-informed decisions? Quality timely data is the foundation for a successful procurement optimization strategy.

2. Strategy/Policy
Well defined and communicated policies must be established to ensure your organization is strategic in its sourcing efforts. How do you communicate and train in the most effective manner? Strategy and policy must be adopted cross-functionally across the entire organization.

3. People/Culture
Many organizations are under staffed when it comes to a disciplined procurement process and personnel. What options are available to leverage other resources and to augment your people and results? External specialists help keep organizations focused on the core business tasks and to maximize profitability.

4. Process/Organization
Look closely at the operational design and organizational structure of the procurement function. Is your process clearly defined, documented and communicated? All things must be aligned so that people, process and technology are optimized toward efficiency.

5. Technology Adoption
An effective e-procurement system can significantly improve process efficiencies. Do you utilize a defined catalogue or electronic invoicing? The proper technology solution(s) can eliminate paperwork, expedite contract fulfillment and control compliance.

6. Monitoring and Controls
Companies must identify ways to monitor and measure purchasing in order to determine ROI. Can you benchmark your procurement results against industry standards or other owner/operators? ROI should be benchmarked against business objectives to drive cost containment, NOI enhancement and performance metrics management.

Contact us today
to learn more about how Buyers Access can optimize your purchasing performance.

Company News

Come Talk to Us at the HAA Business Exchange on Aug. 2nd!

by Michelle N. on 7/31/2018 3:51:00 PM

Look out for Jenny Hidalgo at the HAA Business Exchange on Thursday and get to know more about how Buyers Access optimizes purchasing performance for owners and operators.

Date: Thursday, August 2, 2018
Location: Ayva Center, 9371 Richmond Ave, Houston, TX 77063
Time: 8:00 a.m. Registration
                            9:00 a.m. – 11:00 a.m. Exchange


Contact Jenny Today!

Jenny Hidalgo - Director of Sales

Company News

Buyers Access Appoints New VP of Sales

by Michelle N. on 7/20/2018 12:09:00 PM

Denver, Colo., July 20, 2018 – Buyers Access is pleased to announce the appointment of Ken Miller as Vice President of Sales, who brings substantial leadership experience to the Buyers Access Sales team, with over 34 years of experience in Information Technology, Process Improvement, and Multifamily Operations Management.

During his multifamily career, Ken has held COO, CTO, CIO, and VP positions with such firms as The LYND Company, CF Real Estate Services (formerly CFLane/Lane Company), Peak Campus, Rainmaker-LRO, Ambling Companies, Pinnacle Realty, and Insignia Financial Group. Ken previously spent 13 years outside of multifamily with Sara Lee Corporation and Southern Weaving Company.

Ken’s background and management experience includes overseeing numerous departmental areas such as Property Operations, Human Resources, Payroll, Information Technology, Corporate Marketing, Corporate Training, Business Development, Technical Product Implementations, and Ancillary Services (voice, video, and data contract negotiations), Compliance, Construction Services, Corporate Accounting, and Property Accounting for Conventional, Affordable, and Student Housing management platforms.

“Ken’s past experience and leadership is a natural fit to continue building upon the substantial foundation established by our sales team, and to facilitate further escalation of our current upwards sales trajectory,” said Dan Haefner, President and CEO.

“I am honored to be a part of the Buyers Access leadership team and excited to assist our stellar sales team in promoting Buyers Access’ Purchasing Optimization Services and Data Analytics,” said Ken Miller, Vice President of Sales.

Miller earned his degree in Business Administration with a concentration in Data Processing from the University of South Carolina-Spartanburg.

About Buyers Access

Buyers Access is the nation's leading Purchasing and Cost Control specialist for the multifamily housing industry. We take an active role as your business partner, and provide full service solutions to help your business maximize the value of your real estate. Since 1986, Buyers Access has helped thousands of properties reduce their operating costs and become more efficient. Through the use of our operational expertise, these properties have added millions of dollars to their real estate value. For more information, contact Buyers Access at or call 1.800.445.9169

Media Contact:
Michelle Niemeyer
Director of Marketing
Office: 253.446.6306

Company News

5 Trends to Watch in Multifamily Investment for the Rest of 2018

by Michelle N. on 7/19/2018 6:22:00 PM

Bleecker at Hyde Park, a Fogelman-managed property in Tampa, Fla., features an outdoor pool courtyard area with a fire pit to foster social interaction and relaxation among residents and their guests.

Multifamily investors have continued to enjoy rock-solid stability and strong fundamentals in the early half of 2018. Even with oversaturation and overbuilding in urban cores, capital market demand for multifamily remains robust, with sales volume up 44% year over year, according to recent reports. Now, midway through the year, many wonder if the multifamily sales appetite will continue or if we’re facing the “end of easy” across the asset class.

To find out, here are five trends to watch for in multifamily investment for the remainder of 2018:

1. Demand Is Gradually Catching Up to Supply
With large supply deliveries in major markets, we’ll continue to witness the residual effects of softness, especially in the boom submarkets and Class A asset space. As an example, infill Nashville was once a darling of multifamily. Now, the city is on the “no-fly list” for many institutional investors due to record-level new-apartment deliveries. The influx of new supply inevitably led to rent concessions in excess of two months free. However, the city is turning the corner this year with moderate effective-rent growth from the gradual burn-down of concessions and unit absorption.

Other submarkets in major MSAs are now starting to see a concentration of supply deliver and are expected to chart a similar, if slightly less severe, path as demand catches up to supply over a multiyear period.

2. Buyer Demand Outweighs Higher Borrowing Costs
Not unlike some other property types in real estate, there are more market participants pursuing multifamily assets than assets in other sectors. At the same time, the cost of debt has increased, with the 10-year U.S. Treasury up 80 basis points since September 2017.

The result of such competing factors in asset pricing suggests that the increased level of equity capital outstrips the higher debt cost. As a result, cap rates and expected investor returns have held steady or slightly decreased in most markets. Important to note, buyer demand isn’t spread evenly across asset types and locations. The increased level of sale offerings has created appealing opportunities for some assets that don’t “check all of the boxes” for the average investor. While tighter yields are a reality, investors continue to view multifamily as an attractive asset class, especially in comparison to alternatives such as equity/bond markets or other real estate asset types.

3. Workforce Housing Fundamentals Are Still Strong
Marketwide averages for rent growth and occupancy don’t tell the whole story as specific asset types drift further from the mean. Fundamentals continue to deteriorate for Class A product in core submarkets, for example, while Class B properties continue to show gains.

In general, the supply-and-demand picture is more appealing for workforce product, which is typically synonymous with Class B properties. The lower price point for workforce housing ensures insulation from new supply, given the high rents needed to justify new construction.

On the demand side, the labor market remains strong by most measures, including job growth and household formation, two related demand drivers for multifamily. Additionally, alternatives to apartment rental for the workforce population are scarce, due to rising home prices and tighter lending standards.

Hand in hand, these macroeconomic trends show no sign of imminent change and will continue performing for the workforce housing segment of multifamily.

4. Non–Top-Tier Submarkets Are Flying Under the Radar
With some properties averaging 40-plus bids in certain MSAs, competition is fierce and the odds of securing those assets at reasonable terms are low. However, buyer demand varies widely, and many of the assets that aren’t located in top-tier submarkets or that lack a significant physical value-add upside aren’t receiving the same attention from buyers.

At Fogelman, we expect that properties outside the “bull’s-eye” will offer the best risk-adjusted return as (a) the less-sexy submarkets are outperforming most top-quartile areas, due to less pressure on fundamentals from new supply; and (b) higher going-in yields and smaller renovation scopes inherently mean lower execution risk.

Looking ahead in the near term, we expect properties located outside of the top-tier submarkets within growing MSAs, such as those in the Southeast and Texas, will outperform the average, especially Class B properties.

5. Generational Sandwich Is Keeping the Market Healthy
The average age of a first-time home buyer recently rose to 30 as millennials opt to rent longer. Furthermore, 2018 has presented a new set of challenges for first-time home buyers; namely, a new tax law whose effect has yet to be felt on homeowner taxes or property values; low inventory; tough credit; and rising mortgage rates. Coupled with baby boomers selling their homes and downsizing to multifamily apartments in exchange for flexibility and mobility, the generational sandwich of millennials and boomers continues as one of the most important macrotrends for apartments this year.

Resource: MFE

Company News

Buyers Access Partners with Pet and Playground Products for the best in Outdoor Amenities

by Michelle N. on 7/3/2018 10:05:00 AM

(DENVER, 7/3/2017) – Buyers Access (BA) announced today a partnership with Pet and Playground Products (PNP), the leading provider for turn-key outdoor amenity solutions in the multifamily industry. BA member companies will now have additional options available for dog parks, playgrounds and outdoor fitness equipment, along with pet waste solutions. These amenities can help attract new residents and increase retention rates.

“Adding Pet and Playground Products to our diverse list of supplier partners supplements our service offering with a proven outdoor amenities solution provider” says Jeff Peterson, Vice President of Business Operations, Buyers Access. “Pet and Playground helps property managers and multifamily management firms with their outdoor needs, from inception through installation.”

“We are happy to be working with Buyers Access and to offer our full line of products and services,” says Bob Hansen, National Sales and Marketing Manager of Pet and Playground. “Our turn-key solutions approach helps multifamily properties remain competitive.”

About Buyers Access

Buyers Access (BA) is the country’s leading provider of customized purchasing solutions, serving more than half a million member units in the multifamily space. For more information, visit or contact Dan Haefner at 303-991-5577,

About Pet and Playground Products

Pet and Playground Products (PNP) is a nationwide provider of outdoor amenities that specializes in the needs of the multifamily community. The company is a full-service provider of outdoor equipment, such as playgrounds, dog park equipment, outdoor fitness equipment, and other amenities providing residents a fun and comfortable place to live. Visit or contact Linzie Atkinson 334-219-4003,


Company News

7 Takeaways From Apartmentalize

by Michelle N. on 6/20/2018 5:24:00 PM

By Les Shaver

Despite strong operating results during the past decade, apartment managers face no shortage of questions as they peer into the future.

How will they find qualified maintenance workers? How will they incorporate the ongoing big data revolution into their platforms? How will they harness the power of that data and digital technology to market their buildings? And, as these questions linger, the older challenges of customer service persist and are amplified with the proliferation of online review sites.

If the key takeaways from Apartmentlize are any indication, there are no shortage of strategies out there to help savvy operators tackle those challenges.

Here are the key things we learned:

There is movement afoot to find workers for maintenance jobs.

While keynote speaking Mike Rowe is known for his hit show “Dirty Jobs,” he is also CEO of The mikeroweWORKS Foundation, a non-profit charity that rewards people with a passion to get trained for skilled jobs that exist, such as maintenance technicians. While the need for qualified maintenance techs is staggering, Rowe thinks there will be an awakening and people will ultimately realize the importance of taking on these tough jobs. Once they do, they will be rewarded.

“The people I met doing Dirty Jobs were among the happiest people I’ve known,” Rowe says.

Technology Can Make Maintenance More Efficient.

Raymond van Beveren, SVP of Construction and Facilities Services for Pinnacle Property Management Services, has advice for selling maintenance careers.

“You have to emphasize [the technology that they’ll be using] to bring in the young maintenance people,” he says.

These technologies can also help companies become more efficient because regional managers can relocate maintenance technicians to other communities based on the information coming in from their system that shows where they are most needed, van Beveren says.

But before an operator can take full advantage of these maintenance platforms, it needs to train its techs.

“Training must be comprehensive and include the entire [onsite] team,” says Nyla Westlake, Managing Director of Asset Management for Trammell Crow Residential.

Marketing and Pricing Can Work Together.

When companies introduce change, they often have to overcome internal barriers.

If you are thinking about marrying pricing and marketing, the rewards outweigh any potential problems, according to Christie Bennett, Vice President of Operations, Pinnacle Campus Living’s and Daryl Smith, Chief Marketing Officer for Kettler.

As a marketer, Smith has an understanding of the lifestyle preferences of his residents and how he can use that information to help fill apartments. As a pricing specialist, Bennett knows historical pricing patterns and how to use those numbers to make accurate projections.

“If we give that information to marketing, we can make better decisions,” Bennett says.

Thoughtful Amenities and Service Matters.

When you’re putting together a community gym, for example, it is easy to add some elliptical machines, treadmills and a few weights and assume you’re done. But Kelley Shannon, Vice President, Consumer Marketing at The Bozzuto Group, says that is the wrong way to think about amenities.

“You have to target common space around what the customer says they are interested in,” she says.

Whether it is developing amenities, making move-in easier or adding services, companies that listen to their residents will have higher retention rates.

“Everyone has a vote, but the customer’s vote is the one that wins,” says Virginia Love, Vice President of Training and Marketing at Waterton Residential.

There is a revolution coming to customer insight.

Understanding the digital path a prospect followed before deciding to lease at your community will pay tremendous dividends and help apartment marketers make better spending decisions.

“The ability to track the customer path can also show marketers what digital platforms should be rewarded, according to Mia Wentworth, Director of Marketing at Monarch Investment and Management Group.

“Over time, you see what sources are more consistent in the customer journey,” she says. “You do not want to lose those.”

Owners want their say.

Owners entrust their managers with very expensive assets and they want to know who is running them. “You want to know the manager and why they are right for your community,” says Robert Murray, Senior Director of Asset Management for TruAmerica Multifamily.

If Greystar is hiring a new community manager, Senior Managing Director Lisa Taylor will encourage the owner’s asset managers to interview her top candidates or at least look at their resumes. “It is important for them to know who this person is and why we selected them,” she says.

If you need help, the U.S. Armed Services are good places to look.

Service members -- who are used to working in teams -- can become great hires. So can their spouses, who are used to moving multiple times, giving them a high level of varied professional experience.

Moving multiple times means these military spouses have often worked in many different organizations. That boosts their resume.

“They bring skills, ability and talents from other companies with them,” Jonathan Nix, Senior Regional Human Resources Manager with Balfour Beatty Companies, says. “This helps the companies that hire them build their strengths.”

That moving experience can be particularly helpful in site-level roles.

“They are supportive,” he says. “They understand what goes into the move-in and move-out process and are able to help residents with that,” Nix says.


Resource: NAA

Company News

Purchasing Doesn't Have To Be Rocket Science! Find Out Why in San Diego, Tomorrow!

by Michelle N. on 6/12/2018 4:22:00 PM



Don't miss out on the chance to win a $100 Amazon gift card at the 2018 NAA in San Diego! Stop by the Buyers Access booth #1838, pose for a #notrocketsciencewithbuyersaccess photo and tag @Buyers Access to enter!

To set up a meeting ahead of the show, please contact a Sales Director below.

Kelly Scott - Vice President of Sales
Location: Houston
Phone: 713.446.7826

Carol Hand - National Sales Director
Location: Florida
Phone: 813.919.5141

Jenny Hidalgo - National Sales Director
Location: Pennsylvania
Phone: 267.987.2024

Ken Miller - National Sales Director
Location: South Carolina
Phone: 864.630.8083

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